Dispute Resolutions Policy

Status: Reached consensus by TechOps.


These policies intend to clarify the New York General Assembly’s relationship with users and others who interact with its “digital properties.” “Digital Properties” include nycga.net, databases, social media accounts and any other such entities designated as belonging to NYCGA. These digital properties are community resources administered by the NYCGA Technology Operations Group [“Tech Ops”]. By using or accessing any NYCGA digital properties, you agree to these policies.

Dispute Resolution Policy

As part of enforcing these policies and maintaining NYCGA digital properties, administrators empowered by the Tech Operations Group may take action in response to violation of our policies. These actions may include:

  • Direct contact to investigate an incident
  • Removal of content previously posted
  • Suspension of deletion of an account
  • Removal from a mailing or discussion list
  • Removal of permissions on a site, as they related to posting, commenting, receiving or sending messages, creating documents, and any other feature as applicable.
  • Forwarding of an issue to the General Assembly or Spokescouncil

The Tech Operations Group is committed to transparency. To that end, disciplinary actions impacting registered users or subscribers of NYCGA digital properties will be recorded here, unless doing so might reasonably contribute to additional harm against OWS or another individual using this site.

Appeals fall outside the scope of this policy. Any disputes about actions taken due to non-adherence to the Terms of Use policy should be handled through the OWS Grievance policy.

Remediation Steps (based on Terms of Use)

  1. Investigate reports of use that is in violation of the Terms of Use;
  2. Contact offending party: Send a direct message or email, which informs the user that content they posted is been reported or found to be in violation of the Terms of Use;
  3. First Case: Issue a warning and/or state action steps to resolve situation;
  4. Second Case: 2-week ban;
  5. Third Case: Permanent ban

Note: In extreme circumstances, the  process will move directly to the Third Case without a warning or ban. However, in all cases, the party will be notified by private message or email.